Configure Appointment Details

Routine Appointment

There is a minimum wait of 2 weeks for a routine appointment. To book a routine appointment please

  • phone us Monday to Friday from 8:30am:
    • Princes Street: 01847 893154
    • Halkirk: 01847 831203

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Urgent appointments

If you feel that your condition is urgent and requires to be seen before a routine appointment you will be placed on the triage list. Reception staff will ask for a brief description of why you are calling and ask for your contact number. The triage nurse will then call you back and offer advice, treatment or an appointment with the clinician they feel is most appropriate. 

Triage should not be used for ongoing problems unless your symptoms have deteriorated.

Cancelling your appointment

Every week more than 16 patients fail to attend for booked appointments with the doctor or nurse. This wastes the equivalent of one doctor’s complete surgery. Please ensure that you always cancel your appointment if you cannot attend.

To cancel your appointment:

  • phone us on (Princes Street: 01847 893154), (Halkirk: 01847 831203) Monday to Friday from 8:30
  • reply CANCEL to your appointment reminder text message

GP Near Me - Video Consultations

GP Near Me is a service which allows you to you have a video consultation at home or wherever you are. Video appointments are not suitable for every type of appointment, so the Practice will advise you when it can be used. 

If this is the first time you have used the GP Near Me service, please click here for more information.

If you have used the service before and are ready to start your video consultation press the link below:

Start video call

Home Visits

Home visits are for patients who are bedbound, terminally ill or would come to serious harm if moved. If you think you require a home visit please call the surgery before 10:30 am. 

You will be placed on the triage call back list and the nurse will call you back. 

Patients do not have an automatic right to a home visit.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

If you need help when we are closed

You can still contact a doctor outside normal working hours, but this should be for urgent matters and emergencies only.

The surgery closes at 6pm. Between 6pm and 8am Monday to Thursday and after 6pm Friday until 8am Monday morning please phone 111 (NHS 24, Freephone). The staff at NHS 24 will ask you for information about your health and condition and will advise on the most appropriate course of action.  This may include offering advice over the phone or advising you to attend a pharmacy.  If they feel you need to be seen they will pass your case to Highland Hub who will be in touch to arrange for you to attend an Urgent Care Centre or in some cases provide a home visit. 

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

General Information on Appointments

We aim to provide efficient access to medical care for all our patients, but the demand for appointments often results in frustrated patients and stressed doctors and surgery staff. For this reason we have made some positive and helpful changes to our appointments system (see section on Practice Nurse Triage).

Do I Really Need To Be Seen?  

You may find a telephone consultation useful if you do not think an examination will be required or if you want to discuss some test results or medication. These appointments are particularly useful if you have young children or a carer or you are working during surgery hours.  

You may also sometimes feel that the receptionist asks too many questions! Please remember that the receptionists are your link with the rest of the practice and they will try to ensure that you get the most appropriate type of appointment for your needs. The more information you are able to give them, the better they will be able to assist you. Any information they ask from you is treated with the strictest confidence. For example, the receptionist may ask you if your problem is something that the doctor or nurse could deal with over the phone or is it something that they need to see.