GP Near Me is a new service which means you can have a video consultation at home or wherever you are. Video appointments are not suitable for every type of appointment, so the Practice will advise you when it can be used. There are always a range of factors to think about, so if you have a strong preference please let us know.

The GP Near Me appointment will be at a specific time – just like a normal appointment.

For a video appointment you need:

• A reliable internet connection (broadband, WiFi or mobile data)
• A device for making a video call (computer and webcam, tablet or smartphone)
• The Chrome or Safari internet browser (Chrome can be downloaded for free from: www.google.co.uk/chrome)

You should be in a private, well-lit area: make sure no one can listen into your video call unless you want them to be there to help you.

To check your equipment, or to make a GP Near Me call, click here.

This check can be carried out at any time and consists of up to four steps to make sure you can make a GP Near Me call. You may be asked to allow access to your camera for video calls: please agree to this.

To enter the waiting area you will have to press Start Video Call. This should only be used if you have an actual (real) appointment with the Practice. You will have to enter your name and date of birth and tick the box to continue. Finally click on “Start Call”. You will then be placed in the virtual waiting room until your GP, Nurse or Pharmacist connects your video call. They will appear on the screen when the call is connected. You can speak as if you are in the same room. You will hear music until the call connects.

If you have any difficulties during the video call, click the green “refresh” button to reload the screen. To finish the call, click “end”.